FAQs – Everything About MakeOver
1. What is MakeOver?
MakeOver is an emotionally intelligent beauty platform that helps you find, book, and experience trusted beauty professionals, fast, verified, and without the chaos.
2. How is MakeOver different from other beauty apps?
We're not just a listing site. We verify our professionals, show you real reviews, and prioritise emotional and functional trust, for both the user and the professional.
3. Is it only for Tier 1 cities?
Nope. We're proudly India-first. From big cities to small towns, we're scaling across Bharat, one beautiful booking at a time.
4. Are professionals verified?
Yes. Every specialist on MakeOver undergoes a multi-layer verification process including identity proof, portfolio checks, and community vetting.
5. Can I schedule at-home services?
Yes. Choose at-home or in-salon while booking, whatever suits your mood or moment.
6. What if my artist doesn't show up?
In rare cases of no-shows, we provide full refunds and help you rebook with a trusted pro, fast.
7. How do I pay?
Securely via UPI, cards, wallets, or cash, MakeOver supports multiple payment options.
8. Can I tip my artist?
Yes! We believe in recognizing the effort behind the artistry. You'll get a simple tipping option at the end of your booking.
9. How do I become a verified professional?
Apply through the "List Your Business" page. Our onboarding team will guide you through portfolio checks, ID verification, and profile setup.
10. How do I reach support?
Head to our Connect section and choose chat, email, or WhatsApp, we're here for you.
11. What services are available?
We offer a wide range of beauty services including makeup, hair styling, skincare treatments, nail art, and more. Each professional specializes in specific services.
12. How do I book an appointment?
Simply browse professionals in your area, select your preferred service, choose a convenient time slot, and confirm your booking. You'll receive instant confirmation.
13. Can I cancel my booking?
Yes, you can cancel your booking up to 24 hours before the appointment. Cancellations within 24 hours may be subject to cancellation fees.
14. How do I rate and review a service?
After your service is completed, you'll receive a prompt to rate and review your experience. Your feedback helps other users make informed decisions.
15. Is my personal information safe?
Absolutely. We follow strict privacy policies and use industry-standard security measures to protect your personal information. We never share your data without consent.
16. What if I'm not satisfied with the service?
Contact our support team immediately. We take quality seriously and will work with you and the professional to resolve any issues.
17. Do professionals provide their own supplies?
Yes, verified professionals bring their own high-quality supplies and equipment. For specific preferences, you can discuss with the professional before booking.
18. How far in advance should I book?
We recommend booking at least 24-48 hours in advance, especially for popular professionals or special occasions. Some professionals accept same-day bookings.
19. Can I request a specific professional?
Yes, you can browse and select specific professionals based on their profiles, reviews, and availability. You can also save your favorites for future bookings.
20. What payment methods are accepted?
We accept all major credit/debit cards, UPI, digital wallets (Paytm, PhonePe, Google Pay), and cash payments. All online payments are secure and encrypted.
Still Have Questions?
Can't find what you're looking for? Our support team is here to help!